State Health and Human Services Department (HSD) · 2023
Future-state Vision for a New Contact Center
An interactive future-state journey map containing actionable recommendations for standing up a contact center that is equitable for all residents.
Process
Stakeholder & Customer Interviews, a three-pronged approach
Research Synthesis Readout
Ideation through Co-creation
Future State Definition
Role: Design Director
- Design Director
- Design Lead
- 2 Service & Interaction Designers
- Visual Designer
- Program Manager